Can I place an order without creating an account?
Yes you can. But an account allows you to see your order history, previous orders, save wishlist items and special offers to list a few.
When can I expect my delivery?
Based on your location it might take anywhere between 2-7 working days. We ask our members to please allow 2 – 3 days after dispatch for delivery (please note delivery times may take longer depending on what state you live in and also due to any postal delays), although we will certainly be doing our best to get your order to you as soon as possible.
Can I change/cancel my order?
You can change your order while you are still browsing and shopping. You will need to go to ‘My Cart’. Here you can delete a product by clicking on the ‘X’ next to the ‘Qty’ field, or change the quantity by simply adding in the new quantity and clicking ‘Update’.
After the payment, if you want to cancel your order, please contact our customer service team within 1 day of your purchase.
What payment methods do you accept?
We accept payment by your credit card or your paypal account. You can also do a direct bank transfer.
If there is a problem with my order, who do I contact?
If there is a problem with your order, please email us at firstname.lastname@example.org
Our customer service team will respond within 24 hours
What are your opening hours?
Our website will be open 24/7. You can place your orders regardless of day & time.
Can I pick up my order?
Sorry. We don’t have pickup service at the moment.